Change Freeze
We've all done it. Treated the cunt on the other end of the ticket like they're human, stupidly believing the feeling is mutual. Just two human beings communicating through the ether of the internet.
"I really need this doing..."
"Sure, no problem. I can sort that for you. I've got a slot in an hour or so if you want? Bish, Bash, Bosh!"
Aren't I fucking ace, I could have done it now but didn't want them thinking I'm sat itching my arse!
"Aw, nice one fella. But in an hour would be a little disruptive. Could we arrange it out of business hours? Would really appreciate it."
Ah bastard, been up since 5am already with that fucking alert about fuck all! Let's put the brakes on.
"Cool, no problem. I've got next Tuesday or Thursday, or I've got pretty much any time next week."
"TONIGHT?"
Oh, fucking knew it. Friday night, eh? They can't possibly have realised...
"Ah, sorry mate, no can do tonight. Plus, you know, Friday leaves you a little vulnerable over the weekend. Less support around, you know?"
That should sort it. Gentle pushback. Tonight? Get Fucked, Friday? Get Fucked. They'll realise what they're asking. They'll feel a little daft suggesting I drop everything at ten past Beer O'Clock on a Friday.
Silly sausage.
"Next Friday then. That works for us. We get the whole weekend to test."
Bet your fucking life you do.
Why not spend the weekend fucking about with it? It's not like you're going to break something and spend the next two days spamming support, is it, you absolute cunt?
Right.
New policy.
CHANGE FREEZE FRIDAY!!